Thank you for shopping at candelalearning.lk
If for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Candela Learning Located at 77, Nunugamgoda Road, Kelaniya, Sri Lanka.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from candelalearning.lk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Products that are bought from Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instruction:
If applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carrier, please use the following shipping address: 77, Nungamugoda road, Kelaniya. Please make sure to include the return slip in the package.
The product can be exchanged for a different variation, provided that such variation is available. Customers are allowed to exchange for the item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- The product must be returned in its original packaging
- The product wasn’t used or damaged
- The product must include original tags (if applicable)
- The product must have the receipt or proof of purchase
You are required to ship back the product if.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the right to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund, or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:
Phone Number: 94777185329
You will be updated on their Return Status through their PHONE provided that contact information is recorded to us.